Refund Policy

All IMP, virtual currency, VIP, bonus, and virtual benefit purchases are final once checkout is completed and the payment provider confirms the payment.

Because delivery is digital and starts immediately after payment confirmation, we do not offer discretionary refunds after a purchase is completed, including where IMP or a related benefit has been delivered, credited, queued for your account, redeemed, spent, or otherwise used.

Account bans, mutes, item removals, rollbacks, balance changes, gameplay updates, event changes, or rule enforcement do not create a refund right for completed purchases.

We only review refund requests for duplicate charges, confirmed billing errors, provider-side payment failures, unauthorized payment reports, non-delivery that we cannot correct, or cases where applicable consumer law, card network rules, merchant-of-record rules, or provider policy requires a refund review.

If delivery fails after a confirmed payment, contact support with your account name, payment provider, order reference, purchase time, and the package you attempted to buy so we can correct the delivery before considering a refund.

Refund eligibility may depend on the provider used, your region, whether payment was confirmed, whether delivery has started, whether IMP has been credited or used, and any mandatory consumer rights that apply to you.

Available payment methods may include Paddle, Creem, Xsolla, Lemon Squeezy, PayPal, Binance, cards, wallets, banks, or other providers depending on region and website configuration.

A payment provider, merchant of record, reseller, wallet service, bank, or card network may apply its own refund, dispute, fraud, tax, identity, or receipt process to the transaction.

Approved refunds are normally returned through the original payment method or the payment provider process. We do not issue separate cash, crypto, gift-card, item, or account-transfer refunds outside the provider process.

Manual Binance or wallet transfers must include the order reference shown by the website and are delivered only after staff can verify the received transfer.

Manual crypto or wallet transfers may be irreversible on the payment network. If a refund is approved, it may require separate manual handling and may be reduced by network, conversion, or provider costs where allowed by law.

Transfers sent to the wrong address, wrong network, wrong asset, wrong memo or tag, or without a usable order reference may be unrecoverable.

Refunds, reversals, or chargebacks may remove IMP, VIP progress, items, or benefits connected to the transaction.

If the account no longer has enough IMP or benefits to reverse, we may place the account in a negative balance state, remove related items, restrict future purchases, or suspend the account while the issue is investigated.

Chargeback abuse, false unauthorized-payment claims, stolen payment methods, and attempts to receive virtual benefits without valid payment may lead to account restrictions and evidence submission to the payment provider.

For refund or delivery help, contact support@mysticsea.online and include your account name, payment provider, order reference, purchase time, amount, and package.

Never post payment receipts, card details, private account information, or identity documents in public channels.